FOUNDATION SOFTWARE GROUP

CAREERS

Current Openings

Find a job you love, change the legal profession, and deliver products that delight customers. Select a position below for more details.

We are seeking a high-energy, marketing communications professional to join our team and help us grow. Candidates must have a knack and love for writing and experience managing conferences/events. An understanding of the legal profession and software industry is a plus. The Marketing Communications Manager will be expected to multi-task for the company, handling all aspects of promoting our product.

Responsibilities

  • Work with the company’s senior management to understand and articulate product positioning and messaging that differentiates our product in the market
  • Communicate our value proposition to target stakeholders, including law firm prospects, the legal media and other industry influencers.
  • Support our marketing strategy by creating compelling campaigns to reach Foundation’s target market of large law firms through, among other things, conference/event management and writing.
  • Create web copy, brochures, press releases, blogs, white papers, case studies and other content on a wide range of topics.
  • Implement a marketing automation platform for effective email campaigns.
  • Develop integrated social media campaigns on relevant platforms including LinkedIn and Twitter.
  • Support the sales team by organizing all aspects of our trade shows including the premier annual legal marketing conferences, LMA and ILTACON.
  • Develop sales collateral including sales/trade show presentations and webinars to support the company’s sales team in meeting goals.
  • Provide ongoing reporting of the impact of marketing campaigns and initiatives.

Qualifications

  • Bachelor’s Degree in Marketing or related field
  • A minimum of 5-8 years of marketing and content creation experience preferably with a software product.
  • A passion and strong understanding of our company’s mission and ability to quickly learn about our product and market.
  • Extremely strong written communication skills as well as the ability to adopt our corporate voice.
  • Excellent organizational skills to manage multiple projects concurrently with various deadlines and many moving parts.
  • Collaborative and communicative working within a team, while also able to work well independently.
  • Experience with Marketing Automation platforms (e.g. Hubspot, Marketo)
  • Ability to work with minimal supervision
  • A wide degree of creativity and analytical skills are expected to optimize our marketing strategies and tactics.

Work Environment

  • Dynamic, energetic start-up company
  • Lots of support and collaboration across the company
  • Work from home
  • Limited travel (less than 25%)

We have a unique opportunity for an individual who can provide leadership in both product management and user experience design. We are looking for someone to work on our dynamic team who understands business goals, users’ needs, and who wants to deliver an amazing product that delights our customers.

Responsibilities

  • Gather and synthesize feedback from our customers and partners into clear and justifiable product requirements that support the product strategy. Solve customer problems by crafting compelling experiences and features that differentiate us from our competition.
  • Design Research – Identify where users are struggling and then work closely with Engineering to build experiences that keep our customers highly engaged, and constantly delighted.
  • Usability testing – perform user testing with designs and with developed products on an ongoing basis to determine if the solution will meet the user’s needs
  • Translate feedback and requirements into wireframes, user stories, and designs that lead to intuitive user experiences
  • Monitor and give guidance to sales and support about how to position the product with customers
  • Communicate new product features and roadmap to our customers
  • Ensure the product is designed to meet the users’ needs and that we are providing the best user experience
  • Continuously collaborate with the product developers to ensure that designs and requirements are understood prior to, and throughout, the product development lifecycle

Qualifications

  • Bachelor’s degree in Computer Science, Human Computer Interaction, Engineering, or equivalent experience
  • 5+ years of experience in product management for a complex Web based application
  • 3+ years in UI/UX design including responsive design patterns
  • Prior experience owning product design end to end
  • Exceptional organizational skills (including areas such as managing product requirements, UX design documents, style guide creation/management)
  • History of advocating for design methodologies and processes
  • Strong interest in technical scalability and user-centric models of design
  • Genuine empathy for marketing, and for lawyers in law firms or professional services organizations
  • Passion for design and an eye for quality
  • Good at presenting design and articulating design decisions
  • SAAS experience is a plus
  • Thrives in a fast-paced, high-energy environment, with an entrepreneurial ownership mentality
  • Excellent written and oral communication skills with demonstrated ability to work with crossfunctional teams
  • Willingness to travel (up to 25%)

Work Environment

  • Dynamic, energetic start-up company
  • Lots of support and collaboration across the company
  • Work from home
  • Competitive comp based on experience level
  • Health Benefits and Health Savings Accounts
  • Stock Options and 401K

We have a great product and need someone with strong technical writing and communication skills. The right person for this role will design and develop help, documentation, videos, eLearning solutions, courseware and other resources to provide our customers with top-tier supporting materials to help them succeed. We are laser focused on delighting our customers. You will work closely with our Developers, Product Managers, and Customer Success team to develop materials and resources to ensure customers have the information they need to successfully implement and leverage Foundation. You will also act as a customer advocate by providing feedback to our internal teams related to product improvements.

Responsibilities

  • Write help articles and other documentation
  • Develop training materials
  • Develop release notes
  • Build eLearning modules and courses
  • Record training videos
  • Deliver training
  • Build a sustainable infrastructure for maintaining help articles and other documentation
  • Build a sustainable infrastructure for maintaining training materials
  • Research and implement a customer-facing eLearning tool
  • Develop and execute plans for overall help, documentation, and courseware
  • Effectively communicate “how and why” features are used, not just what they do
  • Master a deep understanding of product functionality to be represented in written materials
  • Develop metrics and feedback loops to ensure documentation and training serves customers’ needs

Qualifications

  • 5+ years writing software documentation
  • 3-5 years developing courseware and/or eLearning courses
  • Demonstrated understanding of the principles of online instructional design and adult learning
  • Related college degree strongly preferred

Additional (preferred) Skills

  • Legal or professional services industry experience is a strong plus.
  • Curious and learn new technology quickly.
  • Organize materials logically.
  • Write exceptionally well.
  • Research product issues quickly and effectively.
  • Communicate issues and status in a clear and timely manner.
  • Manage multiple assignments in a fast-moving environment.
  • Work effectively with a team.
  • Work effectively and efficiently independently in a remote work environment.
  • Capture, understand and communicate product feedback in a clear and timely manner.

Work Environment

  • Dynamic, energetic start-up company
  • Lots of support and collaboration across the company
  • Work from home