Careers at Foundation

Come Work With Us

If you’re excited by the prospect of working at a fast growing software company that’s an innovative leader in the legal tech space, consider joining our accomplished team.

It's the Total Package

Work from Anywhere

Our fully remote company gives you the flexibility to get your job done from anywhere. Work from home, wherever that may be.

Delight Customers

We strive everyday to create a delightful experience for our customers. It’s hard work. But, customers love us for it!

Experienced Team

Work with and learn from the best. Our team has a proven track record of successfully delivering software to large law firms, and doing it profitably.

Make an Impact

Work at a company where you can see how your individual contributions drive the business forward. Be a part of a close-knit team and get recognized for your accomplishments.

Find a Job You Love

We’re always looking for great people. If you have experience in the legal technology industry but don’t see a position that’s quite right for you, please reach out. Let us know your background and the type of position you’re looking for.

Location: United States

Our Story:

Foundation is part of the Litera Firm Intelligence business unit. Headquartered in Chicago, IL, Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world’s largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recently selected for Crain’s Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity:

Customer Enablement Specialists lead the effort to develop and deliver training offerings and help center content to Foundation customers. This is a highly visible position that acts as the face and voice of the Foundation Firm Intelligence business unit to our customers, while requiring collaboration with internal subject matters to identify and understand best practices for using the Foundation solution.

Training classes may be conducted both in-person and virtually. The attendees for training typically include Foundation Business Administrators, power users, and IT team members. Class durations vary from one-hour, single topic webinars to 3-day deep-dive courses. Help center content consists of articles, videos, procedures, and best practices. This role is responsible for updating current offerings to support new releases and enhance customer outcomes, as well as developing completely new offerings to support new product functionality and evolving customer needs.

A Day in the Life:

  • Prepare and deliver training classes on the Foundation product
  • Complete class follow-up activities and reporting
  • Develop training curriculum for new training offerings including instructor guides, workbooks, class exercises, and knowledge checks
  • Manage training logistics including training schedule, announcements, and registrations
  • Create and deliver training webinars
  • Create, edit, and publish eLearning content and videos to the Foundation Help Center
  • Write help articles and product documentation
  • Develop annotated screenshots and graphics to illustrate material as needed
  • Act as an advocate for customer-based improvements to our product and services
  • Work with minimal supervision

Role Progression:

Within 1 month, you will:

  • Complete our Customer Success team onboarding process 
  • Review current help center content and training materials 
  • Attend daily Customer Success team standup meetings to learn from peers and understand customer needs 
  • Learn processes and tools including Paligo, Zendesk, HubSpot, Snagit, Camtasia, and virtual training/webinar platforms 
  • Learn how to process training registrations, send attendee communications, publish training calendar and execute as needed 
  • Make minor edits to help center content in Paligo and publish to Zendesk

Within 3 months, you will:

  • Achieve certification to teach 50% of the modules in the Foundation Fundamentals training class 
  • Edit and create new help articles to resolve Customer Enablement backlog items 
  • Moderate training webinars as scheduled

Within 6 months, you will:

  • Achieve certification to teach all modules in the Foundation Fundamentals training course
  • Plan and deliver Customer Enablement deliverables to support new releases including help center documentation, in-app help content, training curriculum updates, training webinars, eLearning content, and videos

About You:

  • Possess excellent written and verbal communication skills
  • Dynamic, empathetic, high-energy presenter and classroom facilitator
  • Ability to adjust training methodologies to meet needs of individual attendees
  • Strong MS Office skills
  • Experience with virtual training platforms
  • Experience with eLearning/video authoring/editing tools
  • Experience with structured authoring tools a plus
  • Ability to learn new software applications quickly as they are being developed
  • Successfully manage multiple assignments in a fast-moving environment
  • Willingness to travel up to 25% of the time once Litera travel restrictions are lifted
  • A strong desire to keep learning new things!

What Sets Us Apart?

  • Have direct contact and work directly with our upper management team
  • Work with an experienced team that has a proven track record of customer experience excellence
  • Have the opportunity to learn new tools and trends in technical communications as we build best-in-class offerings for our customers
  • You’ll be challenged and encouraged to broaden your skills
  • Great health benefits, PTO, holiday policies, & more!

Location: United States

Our Story:

Foundation is part of the Litera Firm Intelligence business unit. Headquartered in Chicago, IL, Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world’s largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recently selected for Crain’s Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity:

Customer Success Managers lead the effort to guide our customers through the implementation of our best of breed cloud solution for law firm experience management. They provide ongoing advice and support to ensure customers derive maximum value from our solution. This team of experts is essential to our customers’ success and team members act as trusted advisors before, during and after software rollout. We want to add people to our team who are as passionate about taking care of customers as we are!

A Day in the Life:

  • Guide customers through implementations of Foundation’s Firm Intelligence platform
  • Provide configuration best practices based on the customers’ requirements
  • Lead customer status calls
  • Act as a trusted advisor through all aspects of projects
  • Validate deliverables for accuracy, readability, and usability
  • Understand and use best practices for localization and translation
  • Provide UI/UX feedback to product owners
  • Act as a customer advocate by providing feedback to our internal teams related to product improvements
  • Work with minimal supervision

Role Progression:

Within 1 month, you will:

  • Complete our 2-day online training class on Foundation Firm Intelligence
  • Engage with your team and learn the nuts and bolts of our business, and where we’re heading
  • Familiarize yourself with our technology by working with teammates, configuring software, and using the existing documentation to learn the products
  • Gain an understanding of our procedures and tools
  • Learn the implementation process used for implanting our software with our customers

Within 3 months, you will:

  • Take ownership of specific customers and lead software implementations
  • Follow the implementation process for bi-weekly status meetings with customers, conduct ad-hoc meetings based on customer needs and ask questions to ensure you have what you need to document the ongoing implementations
  • Assist other customer success managers as a subject matter expert

Within 6 months, you will:

  • Develop and provide customers with best practices for implementations
  • Be responsible for customer deadlines and ensure projects are on track
  • Work with other Customer Success Managers to assist with other projects as needed
  • Provide input to processes and procedures for continual improvement
  • Work with other departments to solicit feedback from your customers to ensure we are continually meeting the customer’s needs
  • Write help articles and documentation

About You:

  • Possess excellent written and verbal communication, interviewing, organization, interpersonal, research, investigative, and problem-solving skills
  • Ability to communicate complex ideas in a clear, concise manner, and willingness to pursue emerging technologies as needed for the organization
  • Ability to learn new software applications quickly as they are being developed
  • Capable of managing internal relationships effectively with the ability to have difficult conversations around software issues and status of projects in a clear and timely manner
  • Successfully manage multiple assignments in a fast-moving environment
  • Strong MS Office skills including advanced knowledge of Word, experience with Snagit or other graphics program, and some experience with xml or html authoring tools
  • 4+ years’ relevant experience, with solid knowledge of:
    • Experience deploying enterprise software, preferably in law firms
    • Experience working with customers in a support or consulting role
    • Research product issues quickly and effectively
    • Communicate issues and status in a clear and timely manner
    • Manage multiple assignments in a fast-moving environment
    • Work effectively with a team
    • Work independently, effectively and efficiently in a remote work environment
    • Experience with Microsoft Word styles and formats desired
    • HTML experience desired
  • A strong desire to keep learning new things!

What Sets Us Apart?

  • Have direct contact and work directly with our upper management team
  • Work with an experienced team that has a proven track record of customer experience excellence
  • Have the opportunity to learn new tools and trends in technical communications as we build best-in-class offerings for our customers
  • You’ll be challenged and encouraged to broaden your skills
  • Great health benefits, PTO, holiday policies, & more!

 

Location: United States

Our Story:

Foundation is part of the Litera Firm Intelligence business unit. Headquartered in Chicago, IL, Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world’s largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recently selected for Crain’s Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity:

The Senior QA Engineer will be a critical team member responsible for building, deploying, and managing the operational infrastructure of a growing software company.   You will join a company that encourages an entrepreneurial spirit and a “can do” attitude.  If you have a passion for quality and building high-availability global software, we want you on our team.

A Day in the Life:

  • Develop and maintain automated and manual tests and test suites
  • Develop, publish, and tracks test plans
  • Identify/resolve software inconsistencies, ambiguities, and defects during implementation
  • Consider dependencies in test case design and execution
  • Support and is accountable for timely releases and adherence to release activities
  • Translate existing manual regression test cases into automated tests
  • Assure automated regression test cases are integrated and pass each build
  • Act as a member of an Agile team that solves complex challenges and builds working software
  • Practice positive interactions – leans on encouragement in place of judgment
  • Collaborate with software engineers, QA engineers and others on the development team
  • Provide product guidance and mentoring to QA Engineers
  • Lead QA Engineers as SME of QA processes and practices
  • Adhere to standard operating procedures to ensure consistency in the way we test software
  • Work with the customer success team, as needed, to triage and support critical issues
  • Contribute to agile planning by establishing tasks and forecasts for work to be performed

Role Progression:

Within 1 month, you will:

  • Learn the functional areas of the application and intended uses
  • Manage, test and report on bugs using Azure DevOps
  • Establish relationships with all developers and QA members on the team
  • Act as a member of an Agile team that solves complex challenges and builds working software
  • Work with senior QA members to communicate unacceptable risks to quality
  • Adhere to standard operating procedures to ensure consistency in the way we test software

Within 3 months, you will:

  • Support and is accountable for timely releases and adherence to release activities
  • Contribute to agile planning by establishing tasks and forecasts for work to be performed
  • Work with the customer success team, as needed, to triage and support critical issues (Level 3)
  • Write and execute test cases that probe system limits in terms of function and performance
  • Translate existing manual regression test cases into automated tests
  • Assure automated regression test cases are integrated and pass each build

Within 6 months, you will:

  • Consider dependencies in test case design and execution
  • Establish subject matter expertise in multiple feature areas of the application
  • Own feature testing for critical feature areas within the application
  • Collaborate with key stakeholders and report on quality initiatives important for customer and product success
  • Define new opportunities for quality improvement

About You:

  • 5+ years of web application quality assurance experience
  • 2+ years of developing automated tests and frameworks (preferred)
  • 2+ experience in programming automated tests in commonly supported programming languages e.g. C#, Java or Python
  • Knowledge of test cases design techniques like boundary, decision tables, and BDD (Behavior Driven Development) / TDD (Test Driven Development)
  • Experience with Azure DevOps or TFS (preferred)
  • Experience with deployment tools, build/release automation, and CI/CD
  • Experience with large data set creation, back-end testing (SQL), being able to validate information as it flows throughout the system
  • Exposure to Azure and/or other cloud platforms
  • Exposure to performance testing applications (including load, stress, and soak testing)
  • Experience in object-oriented programming languages (i.e. C#/.NET)
  • Experience with implementing test automation tools and frameworks
  • Experience creating and executing automated and manual test cases for Web/SaaS applications
  • Exposure to test automation methodologies and best practices
  • Exposure to document manage systems or other legal-industry applications is a bonus
  • Experience with troubleshooting installs, server performance and monitoring logs
  • Passion and drive for automation and sound engineering practice
  • Willingness to work occasional night / weekend hours during product release cycles

What Sets Us Apart?

  • Have direct contact and work directly with our upper management team
  • Work with an experienced team that has a proven track record of customer experience excellence
  • Have the opportunity to learn new tools and trends in technical communications as we build best-in-class offerings for our customers
  • You’ll be challenged and encouraged to broaden your skills
  • Great health benefits, PTO, holiday policies, & more!

Location: United States

Our Story:

Foundation is part of the Litera Firm Intelligence business unit. Headquartered in Chicago, IL, Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world’s largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recently selected for Crain’s Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity:

The Sales Director will represent Foundation Software Group in the defined territory with integrity, accountability, and a willingness to work in a collaborative environment. He or she will be responsible for identifying opportunities for new business by developing leads, following up, and arranging introductions to potential new customers. The ideal candidate will have a proven track record of success and an existing network of contacts with law firms in the defined territory. The Sales Director will help prospects learn about our company, products, and customers and will become a trusted advisor.

A Day in the Life:

  • Reach out to prospects to invite them to attend a webinar or other event

  • Talking by phone with accounts to discover needs and qualify opportunities

  • Present Foundation on your own or with the help of a colleague

  • Meet with sales management to review the pipeline and strategize on accounts

  • Prepare a pricing proposal or work with pre-sales and others on responding to an RFP

  • Compare notes about select accounts with an implementation partner

  • Network online, on the phone, at events, over coffee or a meal

  • Join a kickoff meeting for one of your new customers after briefing the customer success team

Role Progression:

Within 1 month, you will:

  • Identify and develop a pipeline of opportunities in the defined territory

  • Meet your team and learn the nuts and bolts of our business, and where we’re going

  • Engage and build relationships with all current and potential law firm customers in the defined territory

  • Learn how to communicate the benefits of our products with value driven presentations

  • Familiarize yourself with our technology by pair-programming with teammates and attending training sessions presented by your peers

Within 3 months, you will:

  • Participate in Marketing efforts such as attending conferences, speaking at events, and engaging in social media as directed

  • Monitor competition by gathering current marketplace information on products, pricing, success or lack of success of implementations, etc.

  • Maintain accurate forecast and activity data for prospects in defined territory

Within 6 months, you will:

  • Set proper and realistic expectations and gather information necessary for our Customer Success team to start to turn our new customers into delighted customers

  • Participate in reference program, maintaining relationships with customers in defined territory and recording reference usage

  • Raise awareness and educate prospects about Foundation, our products, services, company, and customers

About You:

  • Proven track record of meeting or exceeding quota and accomplishing sales activity goals

  • Results oriented, resourceful problem-solver, comfortable working in a high growth, fast paced, and demanding sales environment

  • History of influencing, networking and engaging at the executive level including (CIO/CTO, CMO, CKO, CFO, and Executive Director)

  • Effective written and oral communication skills

  • Bachelor’s Degree preferred, or relevant experience

  • 8+ years of selling experience in professional services, preferably to law firms

  • Customer focus (internal and external) with a strong customer service attitude

  • Willingness to travel extensively within territory.

What Sets Us Apart?

  • Opportunity to make a difference in a rapidly growing company

  • Represent the clear industry leader in our category

  • Support and collaboration across the company

  • Competitive health benefits, paid time off, and holiday policies

  • Casual and flexible work environment

Data Conversion Specialists lead the effort to convert data from our customers’ legacy systems into our best of breed data platform that helps law firms break down their silos of information. They provide ongoing advice and support to ensure customers derive maximum value from our solution. This team of experts is essential to our customers’ success and team members act as trusted advisors before, during, and after software rollout. We want to add people to our team who are as passionate about taking care of customers as we are! In this specific role, we are looking for technical team members experienced in performing data conversions and transformations to guide our customers through the implementation of Foundation and to help our customers leverage our platform.

Responsibilities

  • Lead software implementation projects
  • Perform data conversions
  • Configure software to meet customer needs
  • Act as a trusted advisor through all aspects of projects
  • Provide technical support to customers

We are looking for candidates that have a proven track record of

  • Successfully deploying enterprise software
  • Converting/transforming data
  • Passionately providing excellent customer service and support
  • Demonstrating strong initiative, drive, and self-direction
  • Learning new things quickly and independently
  • Always driving to make things better

Qualifications

  • Transforms data and performs data conversions
  • Adept with the following technology:
    • SQL (creating, querying, and updating databases)
    • Integration tools like SSIS or similar
    • HTML
    • REST APIs, JSON, and/or other web API technologies
  • Additional desired skills:
    • SharePoint or other intranet technologies
    • Microsoft Azure (including Azure AD)
  • Communicate effectively
  • Learn new technology quickly
  • Curious about technology
  • Experience working with customers in a support or consulting role
  • Research product issues quickly and effectively
  • Communicate issues and status in a clear and timely manner
  • Manage multiple assignments in a fast-moving environment
  • Work effectively with a team
  • Work effectively and efficiently independently in a remote work environment
  • Experienced deploying enterprise software, preferably in law firms

Education

  • Related college degree preferred
    • Computer Science
    • Computer Engineering
    • MIS

Work Environment

  • Dynamic, energetic start-up company
  • Work from home; Chicago-based candidate preferred
  • Competitive Salary
  • Paid time off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Retirement plan
  • Limited travel

The Foundation Firm Intelligence platform is transforming the way firms leverage their data for competitive advantage. As a Software Engineer on the team, you will be responsible for designing and implementing a modern application on the Microsoft Azure platform using programming languages such as C#, JavaScript / TypeScript, HTML, CSS and SQL. Our customers love Foundation because of the craft and creativity of our engineers. This is your chance to be a key member of a growing team with a market leading company.

Responsibilities

  • Be independent, innovative, collaborative, and creative
  • Have a passion for building products with excellent user experiences through continuous improvement
  • Develop the end-to-end code, unit tests and testing strategies from the ground up
  • Help translate customer requirements into feature ideas and designs
    Actively engage other developers and designers in planning, designing and building a best of breed solution
  • Stay up to date on new and emerging technologies such as search engine technologies, machine learning and web socket communication patterns
  • Provide estimates on project work and communicate adjustments to estimates/plans as the development cycle progresses
  • Ability to adjust priorities, decisions, and actions to respond to multiple demands, unanticipated events, and new information daily
  • Highly organized, with great attention to detail
  • Ability to multi-task and manage multiple issues/projects in a fast-paced environment
  • Flexibility to jump in to assist the team in whatever capacity may be required during crunch times
  • Perform other duties as assigned

Qualifications

  • BS degree in Computer Science, Computer Information Systems, or Engineering
  • 5+ years of software development experience with excellent C# and JavaScript coding skills
  • Experience with the following technologies: ASP.NET Core, MVC, Web API, SQL Server
  • 2+ years of SQL or Entity Framework experience
  • Working with SPA (Single Page Application) frameworks such as Durandal, Angular, or knockout.js
  • Microsoft Azure or cloud computing experience
  • .NET and object-oriented development in Microsoft Visual Studio
  • Strong troubleshooting and debugging skills
  • Optional, but preferable skills: Microsoft Service Fabric, Lucene, TypeScript, TFS (Azure DevOps), SQL Azure, Azure Storage, and automated build / deployment processes
  • Clearance of standard background check prior to employment with candidate consent

Work Environment

  • Dynamic, energetic start-up company
  • Work from home
  • Competitive Salary
  • Paid time off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Retirement plan

Apply Below

Foundation Software Group, part of the Litera Firm Intelligence Business Unit, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

 

Interested in applying? Please let us know which position caught your eye.​

Apply to Work at Foundation